Note: This article provides instructions for redeeming gift cards that are sold without tax. If your center applies tax on the sale of gift cards, then read Redeeming a Taxed Gift Card.
Gift cards are redeemed by selecting them as a payment option in the point of sale (POS). Based on the organization settings, gift cards are sold with same or different price and value, and redemption conditions differ for each of these types. They are redeemable only for the items configured at the organization level. Thus, if you're unable to apply a gift card at the POS, verify if your organization allows the gift card to be redeemed for the selected item.
This article explains what can be redeemed and provides instructions on how to redeem a gift card in POS.
What can be Redeemed?
Gift cards are sold with one of these options:
- Same price and value
- Different price and value
Price is the amount for which you sell the card to the guest (excluding taxes, if any). Value is the extra amount the organization adds to the gift card in addition to its price.
The guest purchases a gift card for $200 (price paid by the guest). If the value of the card is $250, it means that the guest can redeem the card for $250 worth purchases or services.
Based on the gift card sold (same or different price and value), the guest can redeem the card only for the items provided in the table below:
|Same price and value||Different price and value|
|Items that can be redeemed||Services including tax||Services including tax|
|Day Packages including tax||Day Packages including tax|
|Series/custom packages including tax||Series/custom packages including tax|
|Memberships including tax||Memberships including tax (optional selection at the organization level)|
|Pre-paid cards including tax||Tips (optional selection at the organization level)|
|Purchasing other gift cards including tax||Products including tax (optional selection at the organization level)|
|Products (optional selection at the organization level) including tax||Purchasing other gift cards including tax|
|Items that cannot be redeemed||Any optional item not selected as a redemption option at the organization level||Pre-paid cards|
|Any optional item not selected as a redemption option at the organization level|
How to Redeem a Gift Card in POS?
Note: If the guest is redeeming the gift card to pay for a membership service that includes tax, then read: Redeeming a Gift Card to Pay for a Taxed Membership Service. If the membership service selected does not include tax, then follow the steps below.
To redeem a gift card in POS, follow these steps:
- Launch the POS from the appointment book.
- In the guest details section at the top of the POS, enter either the mobile number, email address, first name, or last name of the guest, and select a matching record from the list of suggestions. If the guest record doesn't exist in system, then create a new guest record.
- In the lower left pane of the POS screen, select the item the guest wants to pay for and add it to the invoice.
Note: If the service and package includes a tax component, then the item invoice shows the sum total (net price + tax) of the service or package selected.
Example: Below is an example image of a taxed service.
- In the Collect Payment section:
- Select PRE-PAID/GIFT as the payment option.
The sum total and any applicable tips (or gratuity) are automatically populated in the Amount and Tips fields respectively.
- Do one of the following:
In the Card # field, enter the gift card number manually
Click the gift card balance link beside the gift icon to select a gift card from the list of gift cards that the guest owns.
Click the Use This link beside a gift card number and the card information automatically populates in the Card # field.
Note: If the gift card numbers are masked, refer to section Gift card number is masked below.
- Click Add Payment and close the invoice.
- Select PRE-PAID/GIFT as the payment option.
Gift card number is masked
Based on your organization settings and role permissions, only the last two digits of the gift card number is visible and the remainder of the gift card number is masked with an '*' .
If the number is masked, clicking the Use this link does not populate the card number, but opens a field for you enter the gift card number. In such cases, either the guest must provide the number, or you must contact a staff member who has permission to view the complete number (by default, the owner role has the permission enabled).
Note: If the guest or owner cannot provide the number, the gift card cannot be redeemed.
The following image is an example of masked gift cards. Click the Use This link beside a gift card number.
A field to enter the card number appears.
Enter the complete card number in the field and click Apply.
The card information automatically appears in the Card # fields.