Customizing the Email Template for Gift Card POS

You can customize the automated email notifications sent to recipients to let them know they have received a gift card. The email triggers when the gift card purchase is complete and the Send email to recipient check box is selected at the point of sale (POS). You can customize the email to include details such as the center name, gift card number, gift card value, etc.


Customize the Email Template

To customize the email template, follow the below steps:

  1. Ensure you are at the Organizational level.
  2. On the main menu, click the Admin tab.
    The Admin Dashboard appears.
  3. On Admin Dashboard, click Organization > Organizations.
    The Manage Organization window opens.
  4. Click Email/Texts tab.
  5. Expand the Appointment section.
  6. Click Edit next to Gift Card POS.

  7. In the Edit Organization window, use the Available Macros to customize the content for HTML emails (includes images, links and formatting).
    Note: Click the Full Screen icon   in the editor to edit the text in full screen mode.

Available Macros

A macro is a placeholder text that gets replaced with specific data when inserted into an automated email. Use the below macros to customize emails/text messages to include information such as organization name, buyer’s name, center details, etc. For example, the [OrgName] macro gets replaced with the organization name when the notification is sent.

Available Macros Description


The name of the city in which the gift card was purchased


The country in which the gift card was purchased


Complete address of the center in which the gift card was purchased (corresponds to the Address 1 and Address 2 field in the center settings)


Zip code/postal code of the center’s location


Name of the center’s organization in which the git card was purchased


Primary phone number of the center where the gift card was purchased (corresponds to the Phone 1 field in the center settings)


Secondary phone number provided for the center (corresponds to the Phone 2 field in the center settings)


Additional center information provided in the Additional Text field in the center Settings->Invoice & Receipts


Email address of the center in which the gift card was purchased


Name of the guest who has purchased the gift card (buyer’s name)


Purchased gift card value

[Card #]

Purchased gift card number


Gift card expiry date


If the gift card was purchased for a service, then the name of the service displays

Troubleshooting Tips

There are several possible reasons why the recipient did not receive an intended email/text message. Below mentioned are some common scenarios and troubleshooting tips:

  • Verify that there are enough email and text (SMS) credits in the center to send notifications. You can view your available credits in the right panel at the organization/center level. Contact Support if you wish to add credits.
  • Verify that the recipient has a valid email address.
  • Note that the recipient will receive the email only when the Send email to recipient check box is selected at the time of purchase in the POS.

See Also:

Resending a Gift Card Email

Selling Gift Cards from POS

Have more questions? Submit a request