In Zenoti, a commission (or a payout) is additional income that employees earn when they deliver services or when they sell items such as products, memberships, packages, or gift cards. Employees may also earn commissions on canceled and no show invoices. All these commissions are called Sales commissions.
Employees may also earn commission when they complete a given number of years at their company. This is called a Tenure commission. At times, all employees at a center may earn a flat amount as commission as a result of a strong financial pay period. You could think of this as a bonus for all employees. This is called a Center commission.
When guests avail services, the appointment is performed by a particular therapist and the therapist's commission is calculated as per commissions configured for the service (that is, at the item level), or at the job or employee level.
Similarly, when a guest buys a product, membership, package, or gift card, Zenoti tracks the name of the employee who sold the item and commission is calculated for such an employee as per the configurations for the product, membership, package, or gift card (that is, at the item level) or at the job or employee level. Read: Levels of Configuration
At times, commissions may be split among employees for services they perform together, such as 70% (for one employe) and 30% (for the other employee). The front desk can define this split in commissions when they take payments from guests from Appointment Book or the POS.
Note: If a guest is unhappy with a service asks for the service to be redone, commission is deducted as Redo Penalty. Read: Processing Redo Appointments. However, if a guest is unhappy with a product and returns the product, Zenoti does not deduct commission.
You can see the commissions earned by employees in a particular pay period from the Employee Commissions report, the Employee Payroll Summary, and the Employee Payroll Details report.
- In Zenoti, commissions are always calculated on closed invoices. Invoices may not be closed due to various reasons such as when a guest decides to pay later, the guest makes a partial payment, the guest is part of a group and wants to pay after all the members of the group are done with their appointments, or there is a power outage. Employees do not earn commissions in all such cases. Once these invoices are closed (full payments are received), employees earn commissions based on configurations.
- Since commissions are calculated on closed invoices, this also means that employees cannot earn commissions on packages or memberships that guest pay for using the recurring payment option. That is, employees cannot earn commissions based on recurring memberships and on recurring packages (because these invoices are open - payments or revenue for these are collected on a recurring basis).
- It is a good idea to consider if and when you want to give commissions to employees and how much commission you want to award them.
- Do you want all employees to earn a standard flat amount or do you want to reward your senior therapists more than your junior therapists?
- Do you want to give commissions on all or few of these- services, free services, products, memberships, packages, gift cards, and no show/canceled invoices?
- Do you want your employees to earn a tenure bonus once they complete a given number of years at your center?
- Do you want all employees in your center to get a center bonus when your business does better than expected in a pay period?
- Configure commissions at three levels: You can configure commissions at three levels:
- Item* level
(*Item is a common term to mean services, products, memberships, packages, free services, and gift cards.)
- Employee level
- Job level
See graphic below for reference.
- Item* level
- Item level configuration takes precedence: At all times, item level configuration takes precedence. This means, if you have commissions configured at all the three levels (item, employee, and job level), Zenoti considers the configurations at the item level only and ignores configurations at the other levels. Since items (services, products, memberships, packages, free services, and gift cards) are configured at the Organization level, these settings/configurations apply to all Centers.
- Separate item level configurations from employee and job level configurations: It is a best practice to keep item level configurations separate from the job and employee levels configurations. That is, take either one of the following approaches:
Approach 1: As far as possible, configure commissions at the item level only. See graphic below for reference.
Approach 2: If you want to use employee and job level commission configurations, configure commissions at the job level - leave the employee level to configure exceptions. See graphic below for reference.
Example: If you want to give a few employees more commission over and above what is configured at the job level, then use the employee level commission configurations. You may want to award two employees who are your star performers an extra commission. In such cases, ensure that you do not configure commissions at the item level. Instead, configure commissions at the job level (say, all Therapists earn a commission on an item that is 5% of sale value of the item) and then configure exceptions at the employee level (say, 10% of sale value) for the two particular employees.
- Versioning not followed for item level configurations: If commission is defined at item level (services, products, memberships, packages, free services, and gift cards), commission is not versioned. Consider this example. In October, the commission was 10% of the sales price and in November the commission is changed to 20% of sales price. If you run the Employee Payroll of October again in November, Zenoti calculates commissions as per the latest value, which is 20%.
- Versioning followed for employee and job level configurations: If commission is defined at the employee or job level, commission is versioned. Consider the same example as above. In October, the commission was 10% of the sales price and in November the commission is changed to 20% of sales price. If you run the Employee Payroll of October again in November, Zenoti calculates commissions as per the original value in October, which is 10% of the sales value.