The Waitlist report lets you track the details of the guests who have been added to a Waitlist in the selected time period, including their service requests, waiting time, and whether they were booked an appointment.
Follow these steps to run the report:
- Make sure you have selected the center for which you want to run the report.
- On the main menu, click the Admin tab.
- On the Admin Dashboard, click Reports, and under the Operational section, click Appointments.
- From the reports list, select Waitlist.
- Click Refresh to view the results. To export the report, on the top right side of the report, click the Excel or .CSV icons .
|Employee||By default, the report is set to all employees in the center. To run the report for the waitlists of specific employees, select the name from the list.|
|Time||Select a time period for the report from the following options: Today, Last 7 days, Last 14 days, 1 month, 2 months, 3 months, 6 months, Custom. If you select Custom, select From and To dates for the report for a duration of up to six months.|
|Employee Code||Code assigned to the employee|
|Guest Name||Name of the guest associated with the waitlist|
|Mobile Number||Shows the mobile number of the guest if it is entered|
|Date Requested||The date on which the guest wanted an appointment|
|Start Time||The start of the guest’s preferred or available time as entered in the Waitlist.|
|End Time||The end time of the guest’s preferred or available time range as entered in the Waitlist.|
|Service||Name of the service requested by the guest|
|Service Price||The price of the service requested by the guest. If therapist specific pricing is applicable to the center, the report shows the service price specific to the requested therapist|
|Service Time||The service time of the guest's requested service as configured in the system|
|Recovery Time||The recovery time of the requested service as configured in the system|
|Request||Shows if the guest has requested for a specific therapist or a specific gender for the therapist|
|Therapist||Shows the name of the therapist, that the guest has specifically requested for, if any|
|Wait Time||If guest was booked an appointment, marked as turnaway, or deleted from waitlist, it shows the total time that the guest was in the waitlist before that action took place|
Shows the current status of the guest:
|Created On||The date on which the waitlist was created|
|Created By||The employee who entered the guest request in the waitlist|
|Last Modified On||The last date on which any edits were made to the waitlist entry|
|Modified By||The employee who edited the waitlist entry the last time|
|Notes||Shows any notes that was entered for this entry|