The Turnaways report lets you track the key details pertaining to turnaways in a selected time period, including the guest and service details, and the reasons for the turnaways.
Follow these steps to run the report:
- Make sure you have selected the center for which you want to run the report.
- On the main menu, click the Admin tab.
- On the Admin Dashboard, click Reports, and under the Operational section, click Appointments.
- From the reports list, select Turnaways.
- Click Refresh to view the results. To export the report, on the top right side of the report, click the Excel or .CSV icons .
|Employee||By default, the report is set to all employees in the center. To run the report for the turnaways of specific employees, select the name from the list.|
|Time||Select a time period for the report from the following options: Today, Last 7 days, Last 14 days, 1 month, 2 months, 3 months, 6 months, Custom. If you select Custom, select From and To dates for the report for a duration of up to six months.|
|Employee Code||Code assigned to the employee|
|Guest Name||Name of the guest associated with the turn away|
|Mobile Number||Shows the mobile number of the guest if it is entered|
|Date Requested||The date on which the guest wanted an appointment|
|Start Time||The time at which the guest wanted an appointment.|
|End Time||This is automaticlly calculated based on the start time and the total service time|
|Service||Name of the service requested by the guest|
|Service Price||The price of the service requested by the guest. If therapist specific pricing is applicable to the center, the report shows the service price specific to the requested therapist|
|Service Time||The service time of the requested service as configured in the system|
|Recovery Time||The recovery time of the requested service as configured in the system|
|Request||Shows if the guest has requested for a specific therapist or a specific gender for the therapist|
|Therapist||Shows the name of the therapist, if any, that the guest has specifically requested for|
|Reason||Shows all the reasons selected for the turnaway|
|Created On||The date on which the turnaway was created|
|Created By||The employee who created the turnaway|
|Last Modified On||The last date on which any edits were made to the turnway|
|Modified By||The employee who edited the turnaway the last time|
|Notes||Shows any notes that was entered for the turnaway|