Turnaways Report

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The Turnaways report lets you track the key details pertaining to turnaways in a selected time period, including the guest and service details, and the reasons for the turnaways. 


Follow these steps to run the report:

  1. Make sure you have selected the center for which you want to run the report. 
  2. On the main menu, click the Admin tab.
  3. On the Admin Dashboard, click Reports, and under the Operational section, click Appointments.
  4. From the reports list, select Turnaways.
  5. Click Refresh to view the results. To export the report, on the top right side of the report, click the Excel  or .CSV icons

Filter Criteria

Employee   By default, the report is set to all employees in the center. To run the report for the turnaways of specific employees, select the name from the list. 
Time   Select a time period for the report from the following options: Today, Last 7 days, Last 14 days1 month, 2 months, 3 months, 6 months, Custom. If you select Custom, select From and To dates for the report for a duration of up to six months.

Column Descriptions

Employee Code Code assigned to the employee
Guest Name Name of the guest associated with the turn away  
Mobile Number Shows the mobile number of the guest if it is entered
Date Requested The date on which the guest wanted an appointment
Start Time The time at which the guest wanted an appointment.
End Time This is automaticlly calculated based on the start time and the total service time
Service Name of the service requested by the guest
Service Price The price of the service requested by the guest. If therapist specific pricing is applicable to the center, the report shows the service price specific to the requested therapist
Service Time The service time of the requested service as configured in the system
Recovery Time The recovery time of the requested service as configured in the system
Request Shows if the guest has requested for a specific therapist or a specific gender for the therapist
Therapist  Shows the name of the therapist, if any, that the guest has specifically requested for
Reason Shows all the reasons selected for the turnaway
Created On The date on which the turnaway was created
Created By The employee who created the turnaway
Last Modified On The last date on which any edits were made to the turnway
Modified By The employee who edited the turnaway the last time
Notes Shows any notes that was entered for the turnaway


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