Configuring Service Commissions at the Job Level

Overview: Levels of Configuration

You can configure commissions at three levels:

  • Item* level
    (*Item is a common term to mean services, products, memberships, packages, free services, and gift cards.)
  • Employee level
  • Job level

Keep the following points in mind when you configure commissions at the job level:

  • When you configure commissions at the job level, it means all employees with a given job earn the same (standard or uniform) commission. Learn more: Employee Commissions - An Overview
  • You can define job level commissions for Services, Products, Free Services, Packages, Memberships, and Gift Cards from a single screen. Learn more: Creating Jobs
  • You can define service commissions at the job level in the following ways:
    • Flat amount: If you select this option, it means you are awarding a fixed amount as commission independent of the sale value of the service. Example: Award $20 as a commission for a given service from the job level.
    • Percentage of the sale price of service: If you select this option, it means you are awarding a fixed percentage of the sale price of the service as commission. Example: Award 10% of sale as commission. If the sale price of the service is $200, then the commission an employee with this job who performs this service is $20 (10% of $200). 
    • Revenue slabs: If you select this option, it means you need to defined commission percentage for each price slab separately. Example: Award 2% service commission to employees with a given job when they generate a revenue of $100 to $499. Award 4% service commission to employees with a given job when they generate a revenue of $500 to $999. Similarly, you can define job-level commissions based on revenue slabs for Products, Free Services, Packages, Memberships, and Gift Cards.

Best Practise: If you configure service commissions at both, the job level and the employee level, configure the employee level commissions as an exception to reward a few employees over and above what they would normally earn as commission from the job level.

Configuring Service Commissions as a Flat Amount or as a Percentage of Service Price

Job service commissions can be set to a flat amount or a percentage of the service price. For example, for a service worth $75, you can define if you want to have a certain percentage of $75 as commission or, you can define a flat amount for each service.

To configure service commission at Job level:

  1. Ensure that you are at the Organization level.
  2. Click the Employee tab.
  3. In the Employee Dashboard panel, click Jobs.
  4. Click a job name. For example, Therapist.
  5. Click the Services tab.
  6. Click a service if you want to add commission to an individual service.
  7. Enter the flat amount or the commission percentage with the percentage (%).
    Note: To configure commission at the service category level, define the commission percentage or flat amount for the service category. This ensures all the sub-categories and services under the category honor the same value. The same applies to the service sub-categories too.

  8. Click Save.

Configuring Service Commissions based on Revenue Slabs

You can configure service revenue slabs and define a commission percentage for each slab separately. For example, if a service falls in the range of $100 to $500, you can configure the commission percentage to be 10%.

To configure the commissions based on revenue slabs:

  1. Ensure that you are at the center level.
  2. Click Employee > Jobs. The Manage Jobs page is displayed.
  3. Click the job name. Example: Therapist.
  4. Click the Commissions tab.
  5. From the Category drop-down list, select Services.
  6. In the Revenue Range field, enter the range values.
  7. In the Commission% field, enter the commission percentage and click Add.
  8. Repeat the previous step if you want to configure commissions percentages for multiple revenue slabs. See screenshot for reference.
  9. Click Save.

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