Configure Center Level Settings to Award Commissions for Redo Appointments

You need to configure the following Center level settings if you use Zenoti's Redo Appointments. 
Read: Mark a Service as a Redo Service

To configure center level settings to award commissions for Redo Appointments:

  1. Ensure that you are at the Center level. 
  2. Navigate to Admin > Organization > Centers > <Name of your center> Settings > Employee > Employee Service Redo.
  3. Enter a value for % of Service Revenue to be deducted. This amount is deducted from the initial service provider's revenue.
    Zenoti applies the percentage you specify here to the base price of the redo service and automatically deducts this amount from the initial service provider's revenue. 
    Example: If the base price of the redo service is $150 and you specify 100% here, Zenoti will deduct the entire amount ($150) from the initial service provider's revenue. 
  4. Enter a value for % of Service Revenue to be deducted from the commission. This amount is deducted from the initial service provider's commission.
    Zenoti applies the percentage you specify here to the base price of the redo service and automatically deducts this amount from the initial service provider's commission. 
    Example: If the initial service provider earned a commission of $30 and you specify 50% here, Zenoti will deduct ($15) from the initial service provider's commission.
  5. Use the option Redo commission based on, to specify how you want to award the commission to the second (or subsequent) service provider.
    You can award the commission to the subsequent service provider based on:
    • Service Sale Price: Service sale price is the price the guest would have normally paid if the service was not a redo service. This price includes demand price (when effective for the day on which the service is scheduled) and therapist price scaling factor, if applicable. For guests who have memberships that have service discounts set up, Zenoti considers the sale price to be the member-discounted price. 
    • Service Revenue: Service revenue is the total amount realized by the sale of services (excluding tax). If you specify that redo commission for the subsequent service provider should be based on service revenue and the guest redeems the service as part of a:
      a) Package redemption, Zenoti apportions the price of the service over the Package Sale price.
      b) Membership service credit, Zenoti apportions the price of the service over the Service Credit revenue.
      Note that Zenoti does not consider the discounted amount in this case as part of free service revenue. 

  1. Click Save
    When the front desk marks an appointment as a Redo Appointment from the Appointment Book, these configurations come into effect and Zenoti reverses the commission for the initial service provider and gives commission to the second (subsequent) service provider. 

 

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