Gift Card Report: Redemptions

The gift card Redemptions report tracks all gift cards redeemed or purchased from your center. You can filter this report by card type (amount or service) and by purchased or redeemed data. For example, if you only want data on service gift cards that redeemed at your center, select Service and Redeemed at this Center from the drop-down filter.

Table of Contents

Follow these steps to run the report:

  1. Make sure you have selected the center for which you want to run the report.
  2. On the main menu, click the Reports tab.
  3. On the Reports Dashboard, navigate to Marketing.
  4. Select Gift Cards from the filter.
  5. Select the Redemptions report from the list.
  6. The report opens in a new tab. To export the report, on the top right side of the report, click the Excel or .CSV icons.

Filter Criteria

Criteria Options Description
Center Redeemed at this center Select this option to view gift cards redeemed at your center (even if purchased at another center)
Purchased at this center

Select this option to view gift cards purchased at your center.
Note: The guest could belong to another center, but, purchased the card from your center.

Gift Card Type All
Amount
Service

Gift cards sold are of two types - Amount and Service.

  • Amount gift cards are sold for a specific denomination.
  • Service gift cards are sold for a specific service(s) as against a specific amount.
Learn more: What are Amount and Service Gift Cards?

Select from the drop-down list, the gift card type. Select All, if you want to view both gift cards types (service and amount).
Date 1 Month
2 Months
3 Months
6 Months
Custom
From the drop-down list, select either 1, 2, 3, 6 months or custom.
If you choose Custom from the list, then specify custom dates in the From and To fields.
Note: For custom dates, you can view data for a maximum date range of 6 months at a time.

Example: If you wish to see data from January to August, first view data from January to June and then view data from July to August.


Column Descriptions

Column Description
Code The gift card number.
The card number is typically a code associated with the gift card. The front desk or guest can use this code to redeem a gift card, check the balance, or view other gift card details such as the gift card expiry date, price, and value on the card etc.
Invoice No The invoice number generated while redeeming the gift card for an item.
Click on the invoice number to view the associated gift card purchase invoice.
Receipt No The receipt number of the redemption invoice.
Guest The full name of the guest.
Click the guest's name to open the guest's profile.
Occasion The occasion for which the gift card is purchased. If the occasion was not selected at the time of purchase, this column remains blank.
Employee If the gift card is purchased by an employee of the organization, the column displays Yes, else, it displays No.
Sale Date The date (invoice date) the gift card was used to redeem an item.
Redemption Amount The amount for which the gift card was used to redeem an item (excluding tax on the item, if any).

Example:
A gift card is sold with price as $50 and value as $100. The guest redeems the card for a service priced at $20. The Redemption Amount column in this example displays $20.

Adjusted Amount
  • If price and value of the gift card are different, Zenoti calculates and displays the redemption amount according to the price of the card.
    Example:
    A gift card is sold with price as $50 and value as $100. The guest redeems the card for a service priced at $20. The Adjusted Amount column in this example displays $10 [gift card price (50)*service price (20)/gift card value (100)]
  • If the gift card price and value are same, the column displays the redemption amount (same as the Redemption Amount column above).
Read: What is Price and Value in a Gift Card?
Tip Amount The amount paid toward tips at the time of redeeming the gift card.
Type

Displays the gift card type - Service or Amount gift card.

  • Amount gift cards are sold for a specific amount.
  • Service gift cards are sold for specific services as against a specific amount.
Read: What are Amount and Service Gift Cards?
Service(s) Part of Gift Card

If the gift card purchased is of Service type, the services associated to the gift card displays in this column.

Note: If the gift card is of Amount type, then this column is blank.
Center

The name of your center.


See Also:

Gift Card Reports

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